Warranty Information

Terms and Conditions of Warranty


All GALÚ tanks come with a guarantee as outlined below:

The guarantee against defective material for a period of 2 years.

Guarantees begin from the date of purchase. The following conditions apply:

The Buyer must examine the tank(s) upon receipt. Any defects or failures to correspond with that which was purchased must be reported to GALÚ within 7 days of delivery.

The tank must be installed and commissioned by a qualified and competent installer, in accordance with current building regulations and is maintained and serviced according to our recommendations. The installer must follow the installation instructions provided.

A service record must be kept and made available for inspection if required.

The tank must not be modified in any way or used for any purpose other than that for which it was designed.

The water passing through the tank must be potable water (chloride levels <200mg/h)

The warranty does not cover the effects of scale.

The warranty covers any malfunctions which occur within period of warranty resulting from a manufacturing defect. In such cases defective items would be replaced.

The warranty provided does not cover damage, malfunction or service failures caused by:

  • Failure to follow GALÚ’s installation, operation or maintenance guidelines.
  • The installation, repair, modification or movement of the product by someone other than a professional plumber.
  • Wilful or accidental damage.
  • Inadequate quality/quantity inhibitor in the heating system
  • Abuse or misuse or neglect of product.
  • Damage to product caused by pests, fire, flooding, lightning, power surges accidental damage, or any other cause that is outside the reasonable control of GALÚ and not arising from the normal operation of the product.

Where it is deemed that the product is defective, GALÚ shall be entitled to repair or replace the tank free of charge, or at the Company’s discretion, refund the goods, without further liability to the Buyer. Labour costs up to a maximum value of €750 may be paid by the manufacturer, within the first 12 months of the warranty, where the tank is deemed to be defective under the terms outlined above. Beyond the first 12 months, GALÚ’s maximum liability is limited to the purchase price of the product.

GALÚ is not responsible for lost services, cost of substitute services, lost profits, associated with replacement of the tank, expenses arising from third party claims or any other consequential or punitive damages arising from the loss of use or failure of the warranted product to perform.

The buyer and the company agree that in the event of a dispute, all meetings and/or court appearances will take place within the Irish jurisdiction.

To validate this warranty the application form provided must be completed and returned to GALÚ within 30 days from the date of purchase.